Affected Products or ServicesService Software ApplicationIntroductionNew version of Nokia Care Suite is available. This multi-protocol service software supports Nokia CDMA products and limited functions of GSM and WCDMA products.Bulletin Content1. IntroductionNew version 4.0 (2010.27.1) of Nokia Care Suite is available. This multi-protocol service software supports Nokia CDMA products and limited functions of GSM and WCDMA products.Updating to this version is mandatory when servicing these devices: RM-567, RM-636, RM-677, RM-678, RH-121, RH-125, RH-126, RM-647, RM-653, RM-6892. New feaures from previous version 3.1 (2010.20.3).

1. Software Vs Hardware
2. Nokia Contact Service
3. Home Hardware Solutions

Multi IMEI Reader makes it possible to read and print IMEI numbers from phone via USB cable, when phone is in power off state. Please note that you need to have at least one default printer configured on your PC when using Multi IMEI Reader. Support for simultaneous use of Product Support Tool and Testing & Tuning Tool. Testing & Tuning release will be made in the near future, it includes support for RF Autotuning, EM Calibrations, and other testing / troubleshooting related functions.

‘Reset all’ button in dialog preferences tab for restoring all confirmation dialogs added. Re-fresh connection button in the Care Suite UI to init CU-4 added. Changes to Offline/online state change. Now status can be changed in status bar instead of Preferences. Support for new products added: RM-627, RM-689, RM-632, RM-678, RM-677, RM-685, RM-687,3. Changes & Error corrections from previous version.

Software Vs Hardware

Corrections to Type Label Printing. Corrections to Product Code Change. Phone-book & MDN options from Multi SW Updater removed.

Device detection improvements. Improvements to Phone Recovery ( dead phone flashing)4. Instructions for installation & useUser guide document and elearning material for Care Suite are downloadable from Nokia Online (NOL). Please check the availability of documentation from your local NOL ( )Care Suite can be installed and used simultaneously on same PC with Phoenix Service Software version 2010.12.8.42304 or newer, which uses FUSE connection manager.Care Suite installation and use does not require that a dongle (PK-1, PKD-1 or FLS-5) is connected to PC. FLS-5 is only used for FBUS communication to phones which do not support direct USB connection5.

Known errors & limitations. This release has not been tested on Windows Vista because the focus is now on Windows 7. So we can’t guarantee that it works on Vista.

RM-567 is supported but drivers have to be installed separately and multi tools are not working reliably with RM-567. Compal drivers and one of the Foxconn driver package are also removed from the installation because they are not Windows 7 compatible. There is a problem with a Crash file server URL stored in Admin Preferences xml file – related to REQ 414-6325: Automatic extraction and upload of S40 X-Files and S60 SOS files to Nokia repository using Care Suite (Babel support) delivered in 3.0.1 release. When installed 3.0.2 version on top of existing 3.0.1 version, please go to the C:Documents and SettingsAll UsersApplication DataNokiaNokia Care SuiteProductSupportToolForStore and remove the AdminPreferences.xml file and run Nokia Care Suite again.

New correct preferences file will be created when application will be closed. It is mandatory to have phone’s crash files reports send correctly. Supported features depend on product generation and data package configuration. Only refurbishment / software update functions are guaranteed to work for older DCT-4 products. Other features may appear, but they are likely not to work. Some products, such as the RH-111 and RH-125 Care Suite is the only service software.

Please check product specific documentation for details. Interoperability with Win Vista is not fully guaranteed. It is advised to use this release with Win XP or Win 7.

Nokia Contact Service

Products using Data Package 1.0 concept are not supported. Product detection may be slow, please wait patiently. Always follow the UI of connected phone for instructions also, as some models for example need the user to set the phone to PC Suite mode before communication can continue.

When using multi software update you may experience instability– Update speed is reasonable if you do not exceed 4 phones– It is recommended to use phones of the same type– Product detection works better if you allow Care Suite to detect the first phone before you connect additional phones. Note that Type label printing feature is not yet 100% ready and labels may not be correct. Currently type label printing supports only products that have Data package version 2 and XML configuration for type label. PST and NSL processes are not always closed. When you close Nokia Care Suite / PST, you may need to close down some processes manually before you are able to restart. Close all applications and Check from Task Manager that following processes have been closed:– fuse.exe– FuseService.exe– nslhostprocess.exe– ProductSupportForStore.exe. Refurbish and multi refurbish are disabled from these products:– Nokia N81 8GB (RM-179)– Nokia N86 8MP (RM-484)– Nokia N91– Nokia N91 8GB– Nokia N95 8GB (RM-320, mass memory delivery through NOL)– Nokia N96 (RM-247)– Nokia N97 (RM-505)– Nokia N97 Mini (RM-555)– Nokia N900 (RX-5)– Nokia X6 (RM-559).

Home Hardware Solutions

Care Suite 3.1 is not working with CU-4 service adapter. If you have ever had CU-4 service adapter in Fuse then Care Suite is misusing the CU-4 connection and that causes PST freeze. Automated Application Update does not work.

When using Multi IMEI Reader, you must have at least 1 default printer configured ( may be PDF / print to file). There are some problems with specific preferences visibility and access to log files location (read/write) on no Admin Windows accounts. It’s recommended to use NCS on Admin account or User account with power privileges. Product detection problems may occur, if Software package path is set to a folder which uses diacritic signs6. Products supportedThis is a list of supported products without Online Internet connection to FiRe.

If you use Care Suite in offline mode with local data package installed, please check from the list below. If you use Care Suite in online mode (connection to Fire), you will receive updates from FiRe and then this list is not exhaustive.NOTE: Multitools are not working reliably and it is recommended to use only similar models simultaneously. These phones do not support Multitools: RM-389V, RM-455, Nokia 6260s (RM-368), Nokia 6750-1b (RM-381), RM-606, RM-589V, Nokia 6700c (RM-470)NOTE: Drivers for Service Module 00004 and Service Module 00006 are not included in NCS package and should be installed separately.

Hello sir!there was a country code issue in my lg g5 ls992(sprint) when I give it to a mobile repair shop,when shopkeeper was unlocking it,It stop in between unlocking,after this he flash my phone after flashing phone does’t powered on!!no sign of power,totally black screen no response,no charging.my phone became dead after flashing even flashing completed successfully.can we re-flash a dead phone or any other solution?now the shopkeeper is saying that he will flash it will test points and the LG company not uploaded its test-point software yet.please help me,give me a solution please!!! Here is how to recover your Android Phone if you have forgotten the Patter Lock:1) Switch OFF The Phone.2) Now hold all the following buttons together – Volume up + Home Key + Power Button. If there is no HOME Button then just hold together volume up key and power key.3) A screen will pop with several options.4) Use the Volume UP and Down Key to Scroll up and down.5) “Select “Restore Factory Defaults” Option.6) The Phone will Reset and Reboot.7) Now your phone is Unlocked and as new as it was shipped from the factory.I hope this helps. Hi my name is bhinwaram.I have spice mi-354 smart flo space.It is just 3 months old.When it fall on ground, its bettery jack was broken. But since I repaired it has some other problems.When I truns it on it shows spice logo only and automatically truns off.Recovery and fast boot mood are also not working.So I m in trouble.I m a 15 years old guy.And my elder gifted me this phon.So please tell me how can I repire this mobile with my eccer laptop.Pls pls pls help meMy contact no. Is an email is. Here is how to Reset Nokia 5233 Mobile Phone:1.

Switch OFF your mobile phone.2. Press and Hold the GREEN (CALL BUTTON + RED (REJECT BUTTON) + CAMERA at the SAME time.3. Keep holding all the above 3 Buttons and switch ON your mobile phone.4. The mobile phone will switch ON. Keep holding the above 3 buttons until you see the NOKIA LOGO.5.

Once the LOGO appears on the screen, leave the above 3 buttons.6. Now your Nokia 5233 Mobile Phone is HARD RESET.7.

Several options will appear on the screen. Select the desired option and you are done.8. In order to format C drive, use the Code:.#7370#9. How to make a bill of materials. Third Party Key Code is:.# 7780 #.